Terms and Conditions of Service

1. Definitions

• "Provider" or "We": ITLand S.r.l., headquartered at Via Pietro Castellino, 179 - 80131 Naples (NA), Italy, VAT IT09130391213
• "Service" or "Platform": the LineSkid queue management software, accessible via web
• "Client" or "User": the natural or legal person who subscribes to the Service
• "Studio": the Service instance created for the individual Client
• "End User": person who interacts with the queue management system (e.g., patient in waiting room)

2. Subject of the Agreement

These Terms govern access to and use of the LineSkid platform, a SaaS (Software as a Service) system for queue and waiting room management.

Use of the Service implies full acceptance of these Terms. If you do not accept these conditions, you are not permitted to use the Service.

3. Service Description

LineSkid offers the following main features:

• Ticket issuing and management system for queue management
• Digital display for call visualization
• Control panel for operators (reception, rooms)
• Administrative dashboard with statistics
• Integration with social content (Instagram, YouTube)
• Audio notification system

Available features depend on the plan subscribed by the Client.

4. Plans and Pricing

The Service is offered in various pricing plans:

All plans include a 30-day free trial. Prices may be subject to changes with 30 days notice.

5. Registration and Account

5.1 Requirements

To use the Service you must:

• Be of legal age (18 years)
• Provide accurate and truthful information
• Have a valid email address
• For companies: have the legal capacity to bind the company

5.2 Account Security

The Client is responsible for the security of their access credentials and all activities carried out through their account. The Client agrees to:

• Keep access credentials confidential
• Immediately notify any unauthorized use
• Use strong passwords and change them periodically

6. Client Obligations

The Client agrees to:

• Use the Service in compliance with applicable laws
• Not use the Service for illegal or unauthorized purposes
• Not attempt to access unauthorized data or features
• Not interfere with the proper functioning of the Service
• Not violate the Provider's intellectual property rights
• Respect the privacy of End Users
• Regularly pay the fees provided by the subscribed plan

7. Intellectual Property

All intellectual property rights relating to the Service, including software, graphics, texts, trademarks and logos, are the exclusive property of ITLand S.r.l. or its licensors.

The Client is granted a limited, non-exclusive, non-transferable and revocable license to use the Service for the duration of the subscription.

The Client retains ownership of their own data uploaded to the platform.

8. Data Processing

The processing of personal data is governed by our Privacy Policy.

For GDPR purposes:

• ITLand S.r.l. acts as Data Processor for End User data managed through the platform
• The Client acts as Data Controller for their End Users' data

Upon request, a data processing agreement (DPA) compliant with Art. 28 GDPR will be entered into.

9. Service Level Agreement (SLA)

The Provider commits to guaranteeing Service availability of 99.5% on a monthly basis, excluding scheduled maintenance (communicated with at least 24 hours notice).

In case of service disruptions, the Client may request credit proportional to the period of unavailability.

10. Limitation of Liability

To the extent permitted by applicable law:

• The Service is provided "as is" without warranties of any kind
• The Provider shall not be liable for indirect, incidental or consequential damages
• The Provider's maximum liability is limited to the amount paid by the Client in the last 12 months
• The Provider is not responsible for data loss caused by the Client's actions

11. Duration and Withdrawal

11.1 Duration

The contract has a monthly duration with automatic renewal, unless terminated.

11.2 Withdrawal

The Client may withdraw at any time with effect from the end of the current billing period. No refunds are provided for unused periods.

11.3 Suspension and Termination

The Provider may suspend or terminate the account in case of:

• Non-payment
• Violation of these Terms
• Fraudulent or illegal use

12. Backup and Data Portability

The Provider performs daily data backups. Upon termination of the relationship, the Client may request export of their data within 30 days of expiration.

13. Changes to Terms

The Provider reserves the right to modify these Terms. Changes will be communicated via email with at least 30 days notice. Continued use of the Service after changes take effect constitutes acceptance thereof.

14. Applicable Law and Jurisdiction

These Terms are governed by Italian law. For any dispute, the Court of Naples shall have exclusive jurisdiction.

15. Contacts

16. Final Provisions

If one or more provisions of these Terms are declared null or ineffective, the remaining provisions shall remain valid and effective.

The Provider's failure to exercise a right provided by these Terms shall not constitute a waiver of such right.