Terms and Conditions of Service

1. Definitions and Legal References

• "Provider" or "We": ITLand S.r.l., headquartered at Via Pietro Castellino, 179 - 80131 Naples (NA), Italy, VAT IT09130391213
• "Service" or "Platform": the LineSkid queue management software, accessible via web as SaaS (Software as a Service)
• "Client" or "User": the natural or legal person who subscribes to the Service
• "Consumer": a natural person acting for purposes unrelated to any business, commercial, craft or professional activity (Art. 3, Italian Legislative Decree 206/2005)
• "Studio": the Service instance created for the individual Client
• "End User": person who interacts with the queue management system (e.g., patient in waiting room)

These Terms are drafted in compliance with:

• EU Regulation 2016/679 (GDPR) - Personal data protection
• Italian Legislative Decree 70/2003 - Electronic commerce
• Italian Legislative Decree 206/2005 - Consumer Code
• Italian Legislative Decree 81/2015 and applicable regulations on distance contracts

2. Subject of the Agreement

These Terms govern access to and use of the LineSkid platform, a SaaS (Software as a Service) system for queue and waiting room management, provided as a distance contract pursuant to Art. 45 et seq. of Italian Legislative Decree 206/2005.

Use of the Service implies full acceptance of these Terms. If you do not accept these conditions, you are not permitted to use the Service.

Before concluding the contract, the Client has the opportunity to review these Terms, the Privacy Policy and the Cookie Policy.

3. Service Description

LineSkid offers the following main features:

• Ticket issuing and management system for queue management
• Digital display for call visualization
• Control panel for operators (reception, rooms)
• Administrative dashboard with statistics
• Integration with social content (Instagram, YouTube)
• Audio notification system
• Graphic customization and multi-room configuration

Available features depend on the plan subscribed by the Client. The Provider reserves the right to update and improve Service features without notice, provided that the service level of the subscribed plan is not substantially reduced.

4. Plans and Pricing

The Service is offered in various pricing plans:

Prices are expressed in Euros and are exclusive of applicable VAT. Prices may be subject to changes with at least 30 days notice via email.

5. Free Trial Period

All plans include a free trial period of 7 days from the date of account activation.

During the trial period, the Client has access to all features of the selected plan at no charge.

At the end of the trial period:

• The Client will receive an email notification at least 2 days before the trial expires
• If the Client enters a valid payment method, the subscription will automatically convert to the chosen plan
• If the Client does not enter a payment method, the account will be suspended and data retained for 30 days
• After 30 days of suspension without activation, data may be permanently deleted

The trial period is available only once per Client. The Provider reserves the right to verify any abusive use of the free trial.

6. Payments and Billing

6.1 Payment Methods

Payment is made through the methods available on the platform (credit/debit card, bank transfer). Credit card payments are processed by PCI-DSS certified providers. The Provider does not store complete payment card data.

6.2 Billing Cycle

The subscription is billed monthly. Charges are automatically applied on the renewal date. Electronic invoices are issued in accordance with applicable Italian regulations and transmitted through the Exchange System (SDI) of the Italian Revenue Agency.

6.3 Failed Payment

In case of non-payment at the due date:

• The Provider will send a payment reminder via email
• After 7 days without payment, the Service may be suspended
• After 30 days of suspension, the Provider may terminate the contract
• Client data will be retained for an additional 30 days after termination, after which it may be permanently deleted

6.4 Price Changes

The Provider reserves the right to modify plan prices with at least 30 days notice via email. The change will take effect from the next renewal. If the Client does not accept the new rate, they may withdraw from the contract before renewal without penalty.

7. Registration and Account

7.1 Requirements

To use the Service you must:

• Be of legal age (18 years) or, for companies, have the legal capacity to bind the company
• Provide accurate, truthful and up-to-date information
• Have a valid email address
• Accept these Terms, the Privacy Policy and the Cookie Policy

7.2 Account Security

The Client is responsible for the security of their access credentials and all activities carried out through their account. The Client agrees to:

• Keep access credentials confidential and not share them with unauthorized third parties
• Immediately notify the Provider of any unauthorized access or suspected account compromise
• Use strong passwords and change them periodically
• Log out at the end of each session on shared devices

8. Consumer Right of Withdrawal

Pursuant to Articles 52-59 of Italian Legislative Decree 206/2005 (Consumer Code), Clients who qualify as Consumers have the right to withdraw from the contract within 14 days of the conclusion of the contract, without giving any reason and without penalty.

8.1 How to Exercise Withdrawal

To exercise the right of withdrawal, the Consumer must send an explicit communication to the Provider using one of the following channels:

• Email: info@itland.it
• Certified email (PEC): info@pec.itland.it
• Registered letter to: ITLand S.r.l., Via Pietro Castellino 179, 80131 Naples (NA), Italy

The standard withdrawal form below may be used, but is not mandatory.

8.2 Effects of Withdrawal

• The Provider will refund all payments received within 14 days of receiving the withdrawal notice
• The refund will be made using the same payment method used for the initial transaction, unless otherwise agreed
• Access to the Service will be deactivated upon processing the withdrawal
• Client data will be available for export for 30 days

8.3 Exceptions

Pursuant to Art. 59(1)(o) of Italian Legislative Decree 206/2005, the right of withdrawal is excluded for the supply of digital content not supplied on a tangible medium if the performance has begun with the Consumer's express agreement and acceptance of the loss of the right of withdrawal.

8.4 Standard Withdrawal Form

(Annex I, Part B, Italian Legislative Decree 206/2005)

9. Obligations and Acceptable Use

The Client agrees to use the Service lawfully and responsibly. In particular, the Client:

9.1 Agrees to:

• Use the Service in compliance with applicable laws and these Terms
• Respect the privacy and rights of End Users
• Regularly pay the fees provided by the subscribed plan
• Keep account information up to date
• Promptly report malfunctions or security vulnerabilities

9.2 Agrees NOT to:

• Use the Service for illegal, fraudulent or unauthorized purposes
• Attempt to access unauthorized data, accounts or features
• Interfere with the proper functioning of the Service or its servers
• Perform reverse engineering, decompilation or disassembly of the software
• Upload or display on the screen illegal, defamatory, obscene, offensive content or content that infringes third-party rights
• Use the Service to send spam, malware or unsolicited communications
• Resell, sublicense or transfer access to the Service to third parties without written authorization
• Violate the intellectual property rights of the Provider or third parties
• Intentionally overload the Service infrastructure

In case of violation of the above obligations, the Provider reserves the right to immediately suspend or terminate the account, without prejudice to the right to claim damages.

10. Intellectual Property

All intellectual property rights relating to the Service, including software, source code, graphics, texts, trademarks and logos, are the exclusive property of ITLand S.r.l. or its licensors. No provision of these Terms transfers intellectual property rights to the Client.

The Client is granted a limited, non-exclusive, non-transferable and revocable license to use the Service exclusively for their own purposes and for the duration of the subscription.

The Client retains full ownership of their own data uploaded to the platform (content, configurations, End User data). The Provider does not acquire any rights over such data, except the right to process it for the purpose of providing the Service.

11. Data Processing

The processing of personal data is governed by our Privacy Policy and Cookie Policy.

For the purposes of EU Regulation 2016/679 (GDPR):

• ITLand S.r.l. acts as Data Processor for End User data managed through the platform
• The Client acts as Data Controller for their End Users' data
• The Client is required to inform their End Users about the processing of their personal data through the platform

Upon request, a Data Processing Agreement (DPA) compliant with Art. 28 GDPR will be entered into, specifying instructions, security measures and mutual obligations.

12. Service Level Agreement (SLA)

The Provider commits to guaranteeing Service availability of 99.5% on a monthly basis, calculated excluding scheduled maintenance.

Scheduled maintenance will be communicated at least 24 hours in advance via email and, where possible, carried out during low-usage hours (nighttime or holidays).

In case of unavailability exceeding 0.5% per month:

• The Client may request credit proportional to the period of unavailability
• The credit will be applied to the following month's invoice
• The credit may not exceed 30% of the monthly fee
• The credit request must be submitted within 15 days of the disruption

13. Limitation of Liability

To the extent permitted by applicable law and without prejudice to mandatory consumer protection provisions:

• The Service is provided "as is" and "as available"
• The Provider does not guarantee that the Service is free from errors, interruptions or security vulnerabilities
• The Provider shall not be liable for indirect, incidental, consequential damages or loss of profit
• The Provider's maximum aggregate liability is limited to the amount actually paid by the Client in the last 12 months
• The Provider is not responsible for data loss caused by the Client's actions or omissions
• The Provider is not responsible for content uploaded or displayed by the Client through the platform

The above limitations do not apply in cases of willful misconduct or gross negligence by the Provider, nor in cases where the law does not allow such limitations.

14. Force Majeure

The Provider shall not be liable for failures or delays in performing contractual obligations due to force majeure events, meaning events beyond the reasonable control of the parties.

By way of example and without limitation, force majeure events include:

• Natural disasters, epidemics or pandemics
• Acts of war, terrorism or civil unrest
• Network infrastructure or data center failures not attributable to the Provider
• Exceptional cyber attacks (DDoS, ransomware)
• Government or legislative measures preventing the provision of the Service
• Prolonged interruptions of electricity or telecommunications

In the event of force majeure, the Provider commits to restoring the Service as soon as possible and to promptly communicating the status of the situation to the Client. If the event continues for more than 30 consecutive days, either party may withdraw from the contract without penalty.

15. Duration, Withdrawal and Termination

15.1 Duration

The contract has a monthly duration with automatic renewal at the end of each period, unless terminated in accordance with the terms provided.

15.2 Client Withdrawal

The Client may withdraw at any time with effect from the end of the current billing period. Withdrawal may be exercised through the account administration panel or by sending a communication to info@itland.it. No refunds are provided for periods already paid and not yet concluded, without prejudice to the Consumer's right of withdrawal as per Section 8.

15.3 Suspension and Termination by the Provider

The Provider may suspend or terminate the account, with notification via email, in the following cases:

• Non-payment of fees within the prescribed terms (Section 6.3)
• Violation of these Terms or acceptable use policies
• Fraudulent, illegal or harmful use of the Service or to other Clients
• Request by judicial authority or supervisory bodies

In case of suspension, the Provider commits to communicating the reasons for the suspension to the Client and granting a reasonable period to remedy the violation, where possible.

16. Backup and Data Portability

The Provider performs daily backups of data on the platform. Backups are stored in encrypted form for a period of 30 days.

Upon termination of the contractual relationship (for any reason), the Client may request the export of their data in a standard format within 30 days of the termination date.

After 30 days from termination, the Client's data will be permanently deleted from the Provider's servers, including all backups. The Provider shall not be liable for the loss of data not exported within this period.

The Provider commits to providing data in a structured, commonly used and machine-readable format (Art. 20 GDPR).

17. Communications

Communications between the parties relating to the contract (cancellations, complaints, contractual changes) must be made in writing through one of the following channels:

• Email: info@itland.it
• Certified email (PEC): info@pec.itland.it
• Registered letter: ITLand S.r.l., Via Pietro Castellino 179, 80131 Naples (NA), Italy

Service communications (updates, maintenance, notices) will be sent to the email address associated with the Client's account. The Client is responsible for keeping their email address up to date.

18. Changes to Terms

The Provider reserves the right to modify these Terms. Changes will be communicated via email with at least 30 days notice before the effective date.

Continued use of the Service after changes take effect constitutes acceptance thereof. If the Client does not accept the changes, they may withdraw from the contract before the effective date of the changes, without penalty.

Changes shall not have retroactive effect and shall not apply to disputes arising before the effective date.

19. Applicable Law and Jurisdiction

These Terms are governed by Italian law.

For Consumer Clients, the competent court is the one of the Consumer's place of residence or domicile, as provided by Art. 66-bis of Italian Legislative Decree 206/2005.

For Professional Clients, the Court of Naples shall have exclusive jurisdiction for any dispute.

Pursuant to Art. 14 of EU Regulation 524/2013, Consumers are informed of the possibility of using the ODR (Online Dispute Resolution) platform of the European Commission for out-of-court dispute resolution: https://ec.europa.eu/consumers/odr/

20. Contacts

21. Final Provisions

Severability: if one or more provisions of these Terms are declared null or ineffective by a competent court, the remaining provisions shall remain valid and effective. The null provision shall be replaced by a valid provision that most closely reflects the original intent.

Waiver: the Provider's failure to exercise a right provided by these Terms shall not constitute a waiver of such right, nor shall it limit the possibility of exercising it in the future.

Entire agreement: these Terms, together with the Privacy Policy, Cookie Policy and any specific agreements (such as the DPA), constitute the entire agreement between the parties and supersede any prior understanding or verbal or written agreement relating to the Service.

Assignment: the Client may not assign the contract or the rights arising therefrom to third parties without the prior written consent of the Provider. The Provider may assign the contract to subsidiaries, affiliates or a purchaser of the business or business unit, with prior notice to the Client.